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The WORST CLIENT EXPERIENCE Rebooted | Why Clients Complain and How Law Firms Fix It
Why do law firms hear “we’ve been left in the dark” even when work is being done?
And why do the same client experience ...issues keep happening over and over?
In this session, we break down the worst client experience law firms face and show exactly where the process breaks, why client complaints are almost never about people, and how automation and better systems fix communication gaps before they turn into problems.
You’ll learn:
- Why “lack of communication” really means lack of visibility
- Where most law firm client experiences actually break
- How relying on human memory creates silence and frustration
- How Lawmatics and legal automation create a clear, repeatable client experience
- How firms fix client complaints without sending more emails or working harder
This is not theory. It’s a practical breakdown of how law firms fix client experience problems, reduce follow-ups, and build a signature client experience that scales.
If your firm struggles with client communication, missed follow-ups, or constant “just checking in” emails, this video is for you.
👉 Schedule a free discovery with Ettinger Tech and see how Lawmatics automation fixes the problem at the system level.
Schedule your Free Discovery Meeting:
https://app.lawmatics.com/booking/share/87805a25-c06f-45e2-b0af-6e14f21c3e4f
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